Minimising Risk

Before Entering The Property

14

Familiarise yourself with the area - using Google Street View can help you see the location before you arrive and get a feel for whether the property is in a quiet, secluded area. Once there, check your mobile phone reception and follow your lone working procedures (e.g. check in with a buddy).

15

If the property is in a building with a lift, don’t use it if there are people waiting to use it who look suspicious or make you feel nervous. If you are feeling uncomfortable with the situation, pretend that you are using your mobile phone and thus cannot get in the lift. If you find yourself in a lift with someone who worries you, immediately press the button of the next floor so that you can get off.

16

Always be vigilant and assess the surroundings - both inside and outside a client’s home. Carry as little as possible, only bring what is essential for your visit and for your safety. We recommend carrying a way to charge your phone and some cash in your car as these can provide vital support in an emergency.

17

If you’re using a lone worker check in service, make sure you set a timer before entering the property. Peoplesafe’s service also allows you to leave a voice message with details of the appointment. If the timer expires, it will automatically raise an alarm to our Alarm Receiving Centre (ARC) and the memo will be made available to our Controllers.