Device Changes

Device FAQs

How do devices migrate?

For full information, please open the below article. We recommend that devices are switched off then on again to receive the change.

Device Migration Article

How can I see if devices have migrated?

Open Nexus
Open the Devices & Apps section of the menu
Select the Devices Page
Change the Last Communication Date filter to Never
The devices shown have not yet migrated

Have the call buttons changed?Users may notice that the voice messages played by device call buttons have changed slightly, the features work the same. Will you replace T4 devices? T4 devices have been discontinued, so any replacement requests will be fulfilled with ID devices.

Can I still test my device if I need to?

We suggest testing your device once every three months. You do not need to contact the ARC before testing. Simply activate the SOS alarm on your device and an ARC Operator will contact you directly through your device to confirm we have received the alarm. If you want to check your GPS location, please ensure your GPS LED is flashing green before activating an alarm.