Training & Reporting

Training FAQs

Is training available in the portal?

No, unfortunately, training is no longer available within the portal. However, eLearning and how-to guides for the T4 device and IDX device are available below. These are standard eLearning links and will email the manager the results. If you would like access to your own eLearning with live reporting please email training@peoplesafe.co.uk .

Users can also benefit from our webinar that covers how to prevent & raise alarms and use the features to protect themselves.

IDX eLearning T4 eLearning

How can I ensure training is completed before staff use their device?

When requesting a new device or before reassigning an existing device, provide the training link for the employee to complete. This will ensure the employee is fully trained before their profile is activated and a device is assigned on Nexus.

What training on Nexus is available?

The helpcentre hosts articles, eBooks & videos with guidance on how to use Nexus. Webinars are also available to join or watch through the help center. Content is regularly being published so save the link to keep up to date.

Access the Helpcentre

Watch or Join a Webinar

Reporting FAQs

Will reports still be set up for us?

No, reports on Nexus display data differently to those available on the Alertcom portal previously. They have not been set up for you so that you can fully benefit from the new data available. Reports can be scheduled on Nexus once you have identified the data you want to receive. The training will help you decide.

Watch or Join a Webinar

My report shows people haven't used their device?

If IDX or T4 device users use the any button on their device they will appear on the reports available on Nexus.

If devices are switched on but have not had any timed activities or alarms raised, they will only send a signal up to every 24 hours.

Reports for the current day may not include all devices if they have not yet communicated, but reports from the day before will be accurate.