Escalation Plans

Now linked to teams for more control

Can users nominate escalation contacts?
No, escalation contacts are assigned to escalation plans which are linked to specific teams or as a default company setting. Users can add next of kin as emergency contacts on the profile if they have a login to Nexus. I am an Escalation Contact, will the number that calls me be different?
If the Peoplesafe ARC need to contact you, the number they will ring you from is 0203 750 0998. Please save this to your contacts list so that you know when we are calling.

How have escalation plans changed?

Escalation plans for most Alertcom clients have instructions to call Team Managers first, then to call any company assigned contacts. These plans are visible to administrators in Nexus under Escalation Plans. Team Managers are those nominated by users on the Alertcom portal.

For more information on Escalation plans, read our guide: