Customer Success is at the heart of our business, it is our mission is enabling our customers to keep all their employees safe. We do this through a...
Customer Success is at the heart of our business, it is our mission is enabling our customers to keep all their employees safe. We do this through a deep understanding of our customers goals, their industries, risks and Health Safety strategy. Our team act as trusted advisors, recommending solutions to suit any safety requirements.
We offer service packages across our onboarding, education and value realisation services to support customers at scale, with all customers benefitting from an effortless experience through our essential services. These packages offer expert consultancy, professional services and options to build a completely bespoke service.
ONBOARD OUR SERVICE.
Onboarding with us is builds and establishes our relationship and is the most crucial stage in ensuring all employees, managers and service users adopt the product and services to be fully protected by Peoplesafe.
ADOPT THE SERVICE
We know that implementing a personal safety solution isn't enough, the right education is required to drive adoption, ensuring that all employee's are fully protected.
REALISE THE VALUE
We offer a service and our team about all customers achieving and maintaining value realisation. We focus on continuous education in the best practises of keeping adoption high, while proactively supporting customers through continuous improvement.
SERVICE PACKAGES:
I cannot thank the teams at Peoplesafe enough for the help and support throughout our implementation process and the impressive way they have collaborated with us in protecting our staff.
Access to Education
We have eLearning, videos, flyers, blog posts, user guides, webinars, seminars, eBooks and more, hosted on our 24/7 Helpcentre. Our experts will listen to you and deliver the right content or live training directly to your teams when onboarding or just needed a refresher on how to keep themselves and others safe.
Training Customers
Covering an overview of how our service works for managers, protects employees and all the operational processes at Peoplesafe. We focus on how Peoplesafe's support teams can be used to keep things running smoothly and how to track adoption, ensuring true value is achieved.
Training Managers
Managers are the key to a successful service, we build advocates through our training and education. These sessions centre around how to keep employees protected through awareness of risks, education on raising and responding to alarms and monitoring of the service.
24/7 SUPPORT
Our in-house support team are always on hand to answer any question, triage any technical queries or talk you through our service.
Training Employees
Protecting yourself shouldn't be hard. Our advisors listen to your employees risks and routines to build simple training that only covers what you need to know, to keep you protected. Our training always emphasises how to raise an alarm in any situation.
We keep people safe and our Customer Education focuses on just that. Centred around employees, team managers and H&S Teams to clearly teach how to use Peoplesafe as part of their normal roles.
From learning how to build daily, weekly and monthly safety habits or just how to reach the ARC's support when feeling uncomfortable, at-risk or in a life threatening situation, everything is covered in our education portfolio.