Four simple steps to setting up your account with Peoplesafe
A Welcome Email will be sent when your order is processed, this provides details on how to access the Peoplesafe Portal.
Providing personal details of your staff identifies them and allows our Alarm Controllers to contact them in the event of an alarm.
An alarm response plan is the most important part of onboarding. This allows you to tailor how we monitor, verify and then respond to an alarm.
Devices or applications can be assigned to specific employees through the Peoplesafe Portal.
When your order is processed, you will be sent a Welcome Email, this email will provide you with a link to set your own password to gain access to our Peoplesafe Portal.
This link only works for a short time, though, if yours expires just email our customer support team to request a new Welcome Email.
customer.support@peoplesafe.co.uk
0800 990 3562
Monday to Friday 8am-6:30pm
To get your employees protected, each employee will need a profile uploaded with their personal details, risk profile, alarm instructions and escalation contacts added.
When the profile is linked to a device, the Peoplesafe Alarm Receiving Centre (ARC) Controllers will know who the employee is, where they are, what they are doing, with the risks involved, hear and speak to them and will know exactly who to call if needed.
There is guidance on our Helpcentre on how to add user profiles and link them to products, ready to allocate to your team.
Helpcentre: Portal Guidance
When creating a profile for your employee, there will be multiple fields available. Only those marked with an * are required. These fields are mandatory so the Alarm Controllers have enough information required identify and contact the employee if an alarm comes through.
REQUIRED PERSONAL DETAILS:
Though the following fields are not required fields, they do help the Alarm controller pass vital information to the emergency services that could help in better supporting the employee if a genuine incident occurs.
OTHER PERSONAL DETAILS:
Our Alarm Controllers have a standard response to all alarms, they will always call emergency services if needed and will always check the users welfare before closing the alarm. However, you can tailor their response, by putting these instructions first in the important information section of a user profile.
If your employees are comfortable with sharing medical information, this can be added to the important information section. Our Alarm Controllers can help identify medical emergencies quicker and then pass this information onto emergency services to help them when they arrive.
We ask for a Job title to give our Alar controllers an idea of the work your employee is completing. Though, Job titles are often not the best at describing all the work (and therefore risks) that are completed as part of the role. Please provide a brief description of the work and risks of that job role in the 'Important Information' section.
Example Important Information
DURESS WORD: TIMEOUT Listen to Voice Memo for exact address
Working in homes could be exposed to domestic violence, drink, and drugs. At risk of physical and verbal abuse due to antisocial behaviour, or parking issues. Can be working on ladders, risk of falls from height.
What kinds of risks are there? Some Examples below:
PEOPLE: Verbal or Physical abuse, assault,
ENVIRONMENT: Working with large machinery, working in a factory
TASK: falls from height, working with heavy machinery
We require a minimum of 3 escalation contacts for each user of account. No matter what time of the day or night the alarm goes off, we will call the contacts supplied. You may want to provide a working hours and out of hours contact/s to reduce the risk of being woken up.
Example Escalation:
Working hours 9am-5:30pm In working hours contact.
Jane Doe Supervisor 07826359411
John Doe Manager 0314686461
Jack Doe Regional Manager 0763616135
Out of working hours please call the Duty Manager on 08009903562
Top Tip: if you have a lot of users, add this to the Account Escalation and pop 'See Account Escalation' on the user profiles. This will allow you to make edits to multiple users at once in future.
It is important that you provide a full name , job title and contact information for each escalation contact.
When Alarm Controllers call an escalation contact, it is vital that they recognise and answer our call. Please have our number saved into all escalation contacts phones.
ARC: 0208 786 1010
Escalation Contacts are required to answer calls from Alarm Controllers when they need assistance in confirming someone's welfare. This is how an Escalation Contact can help:
We cannot get in contact with the user of the alarm, they may not recognise the ARC's number, if a recognised contact calls them, they could help us confirm their welfare.
Access their diary, provide us with more information on the type of task or risks that could be occurring. This can help verify the alarm and understand what next steps to take.
A colleague may understand more about the potential situation or could go to perform a welfare check in lower risk situations.
If you think your employee is missing or at risk, do not hesitate to call us and provide their details so we can raise an alarm on their behalf and assist you in confirming their welfare.
Our Customer Support team will reach out to you if a profile or escalation process needs updating. Please update this ASAP on the Peoplesafe Portal
When you are happy with your user profiles and alarm response, you need to assign the personal safety devices and/or applications to specific users.
Navigate to the users page, you can assign the device using this icon:
Helping your staff use device for the first time:
To make sure your staff are fully protected daily, make sure they:
KEEP IT SWITCHED ON. KEEP IT CHARGED. KEEP IT WITH THEM.
When providing an application to an employee, navigate to the user page and email the User ID and token by selecting the settings cog, then selecting Email App info from the list provided.
Quick and simple steps to setting up:
