Escalation Instructions

When adding instructions, you can add an action to call, text or email the contact and indicate the telephone number to contact. There is also a short free text box, learn how to use this here.

We recommend having at least one instruction per Escalation Contact on each plan. You should always put calls first as these are the quickest way for us to communicate with your team.

At this time

You can indicate working hours or available hours using this instruction. This won't stop us from calling any Escalation Contact at any time, but we will try to respect working hours where we can. We recommend having at least one 24/7 contact to help us not disturb people where possible.

First, Second, Third

If in doubt, just indicate which order to follow. You could also add an ‘if this, then that’ in these instructions. For example, 'if no answer to call, text escalation on this number' which will help the Alarm Controller to get hold of your team via their preferred means.