Case Study

1. The Problem

Fraser Health leaders identified their key risks as:

Delayed emergency responses when a worker failed to check in, leaving supervisors unsure of staff safety in time-sensitive situations.
Limited ability to locate staff quickly across a wide geographic region that spans urban, suburban, and rural communities.
Administrative burden on supervisors managing manual tracking and check-ins, diverting time away from supporting frontline operations.
Lack of real-time alerts for higher-risk visits, leaving staff potentially vulnerable in unpredictable or volatile environments such as home visits or late-night community work.

These challenges made it clear that traditional communication methods such as manual phone and in-person check-ins were no longer sufficient for a large, diverse workforce operating under growing safety and regulatory expectations. The organization sought a technology-based lone-worker solution to close those gaps and reduce operational burden—one that could automate check-ins, alert managers instantly to potential problems, and protect workers discreetly during their day-to-day duties.

2. The Solution

Phased rollout & training.

Implementation began with pilot programs in Community Respiratory Services (CRS) and Delta Hospital Housekeeping. Staff training combined OK Alone’s resources with Fraser Health’s internal procedures and device-installation guides.

“Feedback was positive, though some staff initially had privacy concerns, which were addressed by clarifying that location tracking only occurred during active shifts.”

This made staff more confident they weren't being tracked for anything other than being protected when working alone.

Integration into daily work

Staff use OK Alone during home visits, late shifts, and any off-site work without immediate assistance. The system runs quietly in the background, prompting check-ins at scheduled intervals and providing immediate emergency support through the Help button.

Survey feedback shows the system fits seamlessly into daily practice:

“Easy to use — makes checking-in process easier.”
“Knowing that someone knows where I am in case something happens.”

Knowing that someone knows where I am in case something happens.”

Virtual Psychiatric Unit Employee

“Knowing that someone knows where I am in case something happens.”
“We don’t have to use WhatsApp anymore to communicate whereabouts. People forget.”

Supervisor Oversight
Supervisors have gained powerful visibility through the OK Alone dashboard, which displays real-time updates on staff locations, shift status, and any active alerts. This level of insight has made it far easier to manage teams in the field and respond quickly when support is needed.

“Supervisors now have instant access to live location data and shift status, during escalated alerts, which supports quicker response in emergencies.”

The system’s live map and breadcrumb trail also serve as valuable tools during audits and post-incident reviews, providing accurate records of staff movements when verification is required.

“The live map and breadcrumb trail have been valuable for verifying staff locations during safety audits.”

3. The Results

The results from Fraser Health’s rollout of OK Alone were overwhelmingly positive. Both frontline employees and supervisors reported clear improvements in safety, communication, and efficiency.

Survey data showed consistently high satisfaction with the app’s usability and functionality, while qualitative feedback highlighted stronger confidence, faster emergency responses, and a noticeable shift toward a more proactive safety culture.

Compliance & response
Lawrence Li reports “There has been a significant improvement in check-in compliance, faster response times during missed check-ins, and higher staff confidence when working alone.”

These outcomes directly strengthen worker protection, confirming that the OK Alone system not only increases accountability but also boosts employee confidence and engagement.

Confidence and Culture

Staff consistently reported feeling safer and more supported when working independently. The introduction of OK Alone has clearly strengthened their trust in the organization’s commitment to safety and wellbeing.

“It changed the way I view lone work — from risky and stressful to manageable and secure.”

Beyond individual reassurance, the program has fostered a noticeable shift in workplace culture.

Confidence has grown, and the success of the rollout has encouraged other teams within Fraser Health to explore similar safety innovations.

“The program has also positively influenced other departments to consider similar solutions,” reinforcing a broader culture of safety across the organization.

Perceived Safety Confidence

Staff were asked “On a scale from 1 to 10 (10 being the safest), do you feel safer when using OK Alone to do check in and out?” The results were overwhelmingly positive and shows nearly three-quarters of staff feel meaningfully safer using OK Alone.

This measurable improvement in safety confidence demonstrates that OK Alone is not only practical but also reassuring for staff working alone, especially those in higher-risk community or after-hours roles.

Employee vs Leader Comparison Table

Operational wins.

“The app has simplified coordination for last-minute shift changes and has improved communication between monitors and staff.”

Leaders also noted that automated data collection and report generation have saved valuable time, making safety oversight easier and more efficient while maintaining compliance and supporting accountability.

Voices from Fraser Health (verbatim)

“Supervisors now have instant access to live location data and shift status during escalated alerts, which supports quicker response in emergencies.”
“The live map and breadcrumb trail have been valuable for verifying staff locations during safety audits.”
“There has been a significant improvement in check-in compliance, faster response times during missed check-ins, and higher staff confidence when working alone.”
“The app has simplified coordination for last-minute shift changes and has improved communication between monitors and staff.”

Ravinder [CRS Leader] added:

“The GPS functions have really helped our CRS leadership staff while monitoring. Previously if we needed to call emergency services, it was not possible to provide the RTs location. That is the biggest improvement since moving to OK Alone.”

There has been a significant improvement in check-in compliance, faster response times during missed check-ins, and higher staff confidence when working alone.”

Lawrence Li, Fraser Health

4. Conclusion

Fraser Health’s adoption of OK Alone shows how a well-implemented, privacy-aware lone-worker solution can modernize worker safety and strengthen workplace culture without complicating daily routines.

By combining automated check-ins, live GPS visibility, and instant emergency response, the health authority achieved measurable improvements in compliance, response time, and employee confidence.

Transparency around privacy-built trust, while the intuitive dashboard empowered supervisors to act quickly when it mattered most.

“A technology-based solution is essential for meeting working-alone regulatory requirements and providing staff with reassurance about their safety.”

Fraser Health now stands as a benchmark for healthcare organizations aiming to protect frontline workers: a system that works quietly in the background, ensuring staff return home safe at the end of every shift.