Our Recommendation

#1 Enhanced in-Store Safety Systems:

Upgrade and expand safety systems in stores to deliver a fast and effective, fully managed alarm response to staff during incidents. Ensure that every store has access to a guaranteed Level 1 police response when needed, and where not appropriate, alarms are triaged in accordance with the situation.

#2 Visible Security Presence:

Increase the visibility of security in-store to act as a deterrent to potential abusers. The presence of body worn cameras can create a sense of safety for both employees and customers without affecting the relationship your staff make with their clientele.

#3 Comprehensive Safety For All Staff:

Implement thorough training and technology, an effective app-based solution for staff to raise alarms wherever they are at any time. Allowing staff access to a safety solution for home or hybrid working, lone working, commuting to and from stores / offices and even for use in their personal life.

These solutions are proven to reduce absenteeism through stress, increase retention and recruitment of staff in an ever-increasingly competitive retail job market.

#4 Enhanced communication during major national or localised incidents:

Foster strong partnerships with local law enforcement agencies to enhance response times in the event of security incidents. Develop communication channels to share information and coordinate efforts to maintain a secure environment.

Our Summary:

By prioritising the enhancement of safety and security measures, particularly addressing the issue of abuse faced by staff, employers stand to benefit significantly. The proposed improvements not only safeguard employee wellbeing but also contribute to a positive customer experience, legal compliance, and overall operational continuity.

In response to the pressing need to address employee safety concerns within the retail sector, our recommendation focuses on enhancing safety and security measures to create a more secure work environment for staff.