A lone worker solution is a service that uses SOS devices or apps to provide people working alone with a way to call for help in an emergency. The SOS alarm is usually handled by an Alarm Receiving Centre (ARC).
When it comes to choosing a lone worker system, there is a range of options available. This introductory guide looks at the pros and cons of the types of products you could use to protect lone workers.
Self-managed systems
Text-message systems
Dedicated devices
Dedicated apps
Specialist devices
Suppliers with this standard are demonstrating that they are a creditable provider, offering peace of mind to consumers. It is broken down in to five sections:
Suppliers must demonstrate they are capable of running a safe and dependable service.
Providers should be able to demonstrate that they are financially stable, adequately insured, and that they have a robust policy around data.
Dictates what functions lone worker apps and devices must have, such as low battery warning and the ability to be able to track and see last known location.
The section also advises the types of functions that would be ideal for the different types of lone workers.
Covers the training and support of both customers and staff.
Providers should deliver training to both management and lone workers, including how to operate the devices or apps and how to run reports (e.g. for usage or verified alarms).
In the 2022 update, section 7 was essentially removed and replaced by BS 9518 relating to the processing of alarm signals by Alarm Receiving Centres.
Previously, this section set mandatory response times to incoming alerts.
Relates to the response services provided in the event of an SOS alarm being raised.
Suppliers of lone worker services need to ensure that the stated response requirements are consistent with the policies and capabilities of the response services.
