Frequently Asked Questions

Check out some of our top FAQ's - which you may also have

FAQ's

1. How does OK Alone track my location

Your location is tracked only while you are on shift.
Once you tap End Shift, tracking stops.
You can choose GPS High, Normal, or Non-GPS modes in Settings.

2. How much mobile data does the app use?

Very little — around 10 MB per week in GPS Normal mode (similar to sending one photo a day).

3. Can I use OK Alone without a smartphone?

Yes — you can use any phone that supports voice calls or SMS. You can also use satellite messengers like ZOLEO or SPOT X for remote areas.

4. Can I be logged in on more than one device?

Yes — the devices will synchronise.
However, we recommend using only one device at a time to prevent missed updates or duplicate notifications.
If you switch devices, end your shift on one before starting it on another.

Question 5.What if my battery is running low?

The app continues running on low battery, but if your phone turns off, your monitor will stop receiving updates.
OK Alone automatically reduces location update frequency to save power. Keep your phone charged or carry a power bank during long shifts.

6. Who can see my location data?

Only your assigned monitors and administrators can view your location.
OK Alone does not share or sell your information.
Your GPS coordinates are recorded only while on shift and are automatically deleted after 30 days.

7. What if I accidentally tap “Help”?

Tap Cancel Help immediately.
If the alert has already been sent, contact your monitor to confirm you’re safe.

8. I forgot my Worker PIN — how do I get it back?

Your PIN is issued by your company monitor or administrator. If you lose it, contact them or email customer.support@okalone.net to have it re-sent securely.

9. What if I lose mobile signal or Wi-Fi?

The app automatically switches to Low Signal / Limited Coverage Mode. You’ll be prompted to send your update by SMS or phone call so you stay connected even without data.