Customer Success

An effortless experience delivered by trusted partners.

CUSTOMER SUCCESS

Customer Success is at the heart of our business; our mission is enabling our customers to keep all their employees safe. We do this through a deep understanding of our customers' goals, their industries, risk, and Health and Safety strategy. Our team act as trusted advisors, recommending solutions to suit any safety requirements.

We offer service packages across our onboarding, education and value realisation services to support customers at scale, with all customers benefitting from an effortless experience through our essential services. These packages offer expert consultancy, professional services and options to build a completely bespoke service.

ONBOARD OUR SERVICE.

Onboarding with us builds and establishes our relationship and is the most crucial stage in ensuring all employees, managers and service users adopt the product and services to be fully protected by Peoplesafe.

ADOPT THE SERVICE

We know that implementing a personal safety solution isn't enough, the right education is required to sustainably drive consistent adoption, monitoring, and ensuring all employee's are fully protected.

REALISE THE VALUE

Our team's key focus is proactively supporting customers in continuous improvement. Regular communication and education in best practises are some of the tools we share to maximise and ensure you fully realise the value of our service.

SERVICE PACKAGES:

ESSENTIALS
SILVER
GOLD
PLATINUM

I cannot thank the teams at Peoplesafe enough for the help and support throughout our implementation process and the impressive way they have collaborated with us in protecting our staff.

Emma Faulkner - Partnerships and Contracts Lead in Business, Strategy & Change at Ministry of Justice

CUSTOMER EDUCATION AND SUPPORT

We train people not products

We keep people safe and our Customer Education focuses on just that. Centred around employees, team managers and H&S teams, it clearly teaches how to use the Peoplesafe service as part of their normal roles.

From learning how to build daily, weekly and monthly safety habits or how to reach the ARC's support when feeling uncomfortable, at risk or in a life threatening situation, all this is covered in our education portfolio.

Training Employees

Protecting yourself shouldn't be hard. Our advisors listen to your employee's risks and routines to build simple training that only covers what you need to know to keep you protected. Our training always emphasises how to raise an alarm in any situation.

Training Managers

Managers are the key to a successful service, we build advocates through our training and education. These sessions centre around how to keep employees protected through awareness of risks, education on raising and responding to alarms and monitoring of the service.

Training Administrators

Covering an overview of how our service works for managers, protects employees and all the operational processes at Peoplesafe. We focus on how Peoplesafe's support teams can be used to keep things running smoothly and how to track adoption, ensuring true value is achieved.

Access to Education

We have eLearning, videos, flyers, blog posts, user guides, webinars, seminars, eBooks and more, hosted on our 24/7 Helpcentre. Our experts will listen to you and deliver the right content or live training directly to your teams when onboarding or refreshing training.