Alarm Receiving Centre

The heart of our service

ARC

3 seconds
time to listen

99.98%
service uptime

320,000
alarms handled

Our Alarm Receiving Centre (ARC) is at the heart of everything we do – it’s the pulse of our service. Available 24 hours a day, 7 days a week, 365 days of the year, the ARC never stops operating; even in the event of a national crisis.

Our state-of-the-art ARC is the key to the personal safety service we provide and is dedicated to protecting employees at risk. Our highly-trained and experienced Alarm Controllers immediately respond to alarms and manage life-threatening emergencies every day.

EN 50518: 2019

Highest level of ARC accreditation

Guarantees emergency response throughout contract term.

BS 8484: 2016

We go above and beyond

We consistently overachieve against the standards set for ARC response times to provide the fastest service.

BS 9518: 2021

First company to achieve this accreditation

Relates to the processing of ARC alarm signals. Police response is subject to an ARC with this certification.

Peoplesafe's Alarm Controllers are extensively trained to respond exclusively to worker alarms. When they receive a genuine alarm, they typically have three means of escalation:

1. Blue light response

Guaranteed to provide the fastest possible response in an emergency through our direct access to emergency services across the country. All due to our full list of Unique Reference Numbers (URNs) and high accreditation standards.

2. National response service

Our Alarm Controllers have access to over 1,000 security teams across the UK and if required, can dispatch security personnel. This network of backup responders adds peace of mind to your employees when a blue light response or escalation contact is unavailable.

3. Internal response

We work with your colleagues to create a network of dedicated escalation contacts for when an internal response is required. This will be used to confirm an employee's welfare in low-risk scenarios, or in instances where we cannot reach the employee but can hear that everything is ok.

Peoplesafe’s dedicated Alarm Receiving Centre has also been brilliant on the few occasions our employees have needed support

Group Health and Safety Manager, The Calico Group

Improving your Alarm Processes

Customers benefit from in-house teams constant collaboration by receiving suggested enhancements to their alarm information and processes. Peoplesafe Support teams will reach out with these recommendations from our expert Alarm Controllers.

Business Continuity

We have complete ownership of our end-to-end service offering. We also own all the systems that drive the ARC, ensuring optimum security and quality control.

Located at our Epsom headquarters, the ARC is within a steel-reinforced and airlocked complex. Should the local power supply fail, it has its own power and air supply and a back-up power system so that we can continue to provide our service regardless of any external crisis.

In the unlikely event that the ARC is compromised, we have two alternative secure locations that can be operational within minutes, ensuring service continuity.

Safeguarding your data

All data is backed up and stored securely. Personal data provided by the customer is only made available to our Alarm Controllers in the event of an emergency.

As an ISO27001 and Cyber Essentials Plus accredited supplier, our data processes are already in line with GDPR and information security best practices. GDPR compliance is supervised by our in-house Data Protection Officer.

Peoplesafe Alarm controllers complete intensive training when joining the business, then are closely monitored through genuine and false alarms, training is completed following every assessment to maintain skills and knowledge