Product Changes

How will products migrate to Nexus?

Products should be upgraded by the end of June 2024.

Select the product to read more.

Lone Worker Apps

Will be upgraded to Peoplesafe applications. These apps have similar features and require users to create a login and install the Peoplesafe application.

Essentials Service

Essentials service users will be asked to update contact numbers stored in their mobiles. Features are very similar to the current service.

Chaperone Devices

Will be upgraded MySOS Devices that will be shipped to a location of your choice. This device will have similar features to the Chaperone device.

Lone Worker App

We are excited to confirm that applications will be upgraded to Peoplesafe apps as part of the migration. This must be completed by the end of May as services will cease by the end of June 2024

We will contact users to ask them to follow the guide, but ask that you also remind your employees to complete the process. Please also ask that users complete training.

What is the process to upgrade the app?

Will my Ally button work with this app?

Yes! Ally buttons are compatible with the Peoplesafe app.

01 Users will receive an email from noreply@peoplesafe.co.uk requesting that they set a password for Nexus

02 They then need to install the Peoplesafe app and log in using their email address and password

03 The User can then uninstall their Lone Worker App and continue to use the Peoplesafe app.

While we will assign apps for you as part of your migration, assigning apps to users is super easy! Watch this video to see how Managers & Admins can do this on Nexus.

Clock and Tag Changes for Apps

If you or your users use both clock and tags throughout the day, we recommend that you create a timed activity in the morning for your working day duration, with regular welfare checks that will confirm wellbeing at chosen intervals.

You can use our Check-in/out feature, but this won't raise an alarm if you fail to check out on time.

CLOCK =

TIMED ACTIVITY

A timer of the user's choice with the location and risk information of activity. If not cancelled and attempts to contact are not answered, an alarm is raised.

TAG =

WELFARE CHECK

An interval within a timed activity to regularly check on the user's welfare. If not responded to, or a user states ‘no’, an alarm is raised.

Essentials Service

Essentials Service users only need to update telephone numbers saved in their mobiles to migrate to Nexus.

New Telephone Numbers:

Raise an Alarm: 0203 750 0999
Non-Emergency / ARC outbound: 0203 750 0998
Start, Extend or Cancel Timed Activities: 0203 535 6644
Check-in or out for the day: 0203 535 6688

We will contact users to ask them to follow the guide, but ask that you also remind your employees to complete the process.

TAG =

TIMED ACTIVITY

A timer set with location and risk information of activity. If not cancelled and attempts to contact are not answered, an alarm is raised.

CLOCK =

CHECK IN/OUT

Once checked in or out for the day, this is visible on Nexus reporting. This feature does not trigger alarms or have a timer.

Chaperone Device

We're upgrading your device to the MySOS. The MySOS has a 5-day battery life, an easily accessible charging port, improved fall detection sensors, and 2 call buttons to deliver more safety features to your employees.

01 We need an address from you as soon as possible, but before the end of May as chaperones will no longer be supported from June 2024.

Provide address here.

02 Your Account will be migrated, you will receive access to Nexus and confirmation emails.

03 Devices will be shipped free of charge to a single location of your choice. The device need to be assigned on Nexus then allocated to employees,

04 When you distribute the devices, ask users to complete training by following the QR code in the box.

Call button 2 =
Test Activation

Users can test their device by recording a message and listening to it back. The test line will also check the device is linked on Nexus.

Call Button 1 =
Timed Activity (Tag)

Leave information on specific activity locations and list risk information. A timer will be set (duration is set on Nexus) and an alarm raised if not cancelled.