Portal Changes
We built Nexus with customer development partners (CDP) who worked with us to build the portal features.
Discover what slight and major differences will appear when you log in to your account for the first time.
Some features have changed or are now not available.
Read more here.
Terms you may be used to will change, so we have compiled a thesaurus to help you get used to these changes across our application, Nexus, and with our teams when you speak with them.
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Plans can only be assigned to teams or a company account, not to a single user. You will notice additional teams in your account so that your user-based response plans can be uploaded as team-based escalation plans.
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Words that you may notice have changed on Nexus
Timer for specific activities that trigger an overrun protocol, then an alarm if no contact is made.
Now enhanced by triggering an alarm based off of tilt, weightlessness, impact and non-movement.
Automatic GPS position logging.
The automated process of checking a user's welfare following failure to end a timed activity.
Teams are groups of people, Reporting Groups are groups of teams or groups.
People we can contact who have personal relationships with the user.
A person is allocated to be contacted for assistance with an alarm.
Medical conditions specified to inform the Alarm Controller or for ambulance assistance.
Medical details that need to be passed on to ambulance services specific to the user.
Users can provide information on their location or risks relating to specific activities.
01 We will create Teams based on groups you had pre-migration.
02 We will create Teams based on unique responder/escalation plans you had pre-migration.
03 Users will be added to the Team (group) they were assigned to on the Safeshores portal and any teams created with their escalation plan.
We recommend you review these Teams and Plans. You may want to ‘clean up’ and consolidate users into a single Team with a single Plan.
Setting Escalation Plans and assigning them to Teams is a feature our Customer Development Partners (CDP) advocated for during our design process. This may affect your account initially but we hope you come to benefit from the ability to control who responds to emergency calls.
No, escalation contacts are assigned to escalation plans which are linked to specific teams or as a default company setting. Users can add next of kin as emergency contacts on the profile if they have a login to Nexus.
If the Peoplesafe ARC needs to contact you, the number they will ring you on is 0203 750 0998. Please save this to your contacts list so that you know when we are calling.
Users can check the status of their alarm by calling 0203 750 0998.
Users will no longer be able to close alarms without speaking directly to the Alarm Receiving Centre.
Device settings are visible on Nexus by selecting the device on the device page.
Customer Support can update device settings.
The map will show people who have GPS locations close to a specific area.
If responders do not have GPS locations, these will not appear.
Images cannot be uploaded to Nexus.
Physical description and distinguishing features can be added to profiles.
HELPCENTRE
